Delivery Information

Welcome to PIBIMoicy!

We are committed to providing you with fast, reliable, and secure delivery services for all your purchases made through our cross-border e-commerce platform. Here's an overview of our delivery policies and procedures:

1. Shipping Methods

We offer a variety of shipping methods to cater to your needs and budget. These may include standard shipping, expedited shipping, and express shipping options.
Shipping costs and estimated delivery times will vary depending on the shipping method selected, the destination country, and the size/weight of your order.

2. Tracking Information

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the progress of your shipment on the respective carrier's website.
If you have any difficulties tracking your shipment, please contact our customer support team for assistance.

3. Delivery Times

Estimated delivery times are provided as a guideline and may vary due to factors such as customs clearance, holidays, and unforeseen delays.
Please note that international shipments may take longer to arrive than domestic shipments.
We strive to dispatch all orders within 24-48 hours of receipt, provided that the items are in stock and payment has been verified.

4. Customs and Duties

Import duties, taxes, and other customs-related charges are not included in the product prices or shipping costs displayed on our website.
These charges are the responsibility of the recipient and will be collected upon delivery.
Please consult your local customs office for more information on applicable charges and regulations.

5. Failed Deliveries

If your shipment is undeliverable due to an incorrect address, refusal to accept the package, or repeated failed delivery attempts, it may be returned to us.
In such cases, we will contact you to arrange for reshipment (at your expense) or to issue a refund (less any shipping and handling charges incurred).

6. Address Verification

To ensure successful delivery, please provide a complete and accurate shipping address when placing your order.
We may contact you to verify your shipping address before processing your order.

7. Shipping Restrictions

There may be certain products that we are unable to ship to certain countries due to legal or regulatory restrictions.
Please check the product page for specific shipping restrictions before placing your order.

8. Customer Support

If you have any questions or concerns about your delivery, please don't hesitate to contact our customer support team.
We are here to help and will do our best to resolve any issues you may encounter.

9. Additional Information

Please refer to our Terms & Conditions for more detailed information on our delivery policies and procedures.

Thank you for choosing PIBIMoicy for your cross-border shopping needs. We look forward to providing you with a seamless and enjoyable shopping experience!